Abstract

Healthcare systems are becoming increasingly conscious of the quality of care delivered, along with the provision of value-driven services. Nevertheless, the majority of innovation in the realm of healthcare has been focused on products and services. Beyond being the major contributor to healthcare expenditure, these technology-driven innovations treat medical staff as the primary stakeholder and do little in the way of improving the quality of care for patients. This presents an opportunity to explore other forms of innovation in the context of healthcare. As a human-centred approach, design offers a method for holistically exploring problems, meeting stakeholder needs, and has been established as a means of driving innovation. This paper suggests that a design-led approach to innovation could increase quality of care and assist in creating value-driven services. To conclude, the paper contributes a framework, along with a set of examples, detailing four design objectives in the context of health and medicine.

Keywords:

innovation; design-driven; medical design; health and medicine

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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Jun 25th, 12:00 AM

Design in Healthcare: challenges and opportunities

Healthcare systems are becoming increasingly conscious of the quality of care delivered, along with the provision of value-driven services. Nevertheless, the majority of innovation in the realm of healthcare has been focused on products and services. Beyond being the major contributor to healthcare expenditure, these technology-driven innovations treat medical staff as the primary stakeholder and do little in the way of improving the quality of care for patients. This presents an opportunity to explore other forms of innovation in the context of healthcare. As a human-centred approach, design offers a method for holistically exploring problems, meeting stakeholder needs, and has been established as a means of driving innovation. This paper suggests that a design-led approach to innovation could increase quality of care and assist in creating value-driven services. To conclude, the paper contributes a framework, along with a set of examples, detailing four design objectives in the context of health and medicine.

 

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