Abstract

Facial expression is the most effective way which humans display their emotions. Such expressions play a significant role in social communication in humans because they transmit social signals about the mental and internal emotional state. This paper addresses an important issue of the underground travel in Istanbul; the lack of social interaction which is also a reflection of negative psychological impacts of metropolitan life on individuals. Underground travel is a daily routine of a remarkable number of people in Istanbul and it is an isolating experience for most. Moreover, people living in big cities are exposed to risk factors originating from the physical environment contributing to increased stress. The core aim is to enhance the user experience of commuters for a more enjoyable journey by using the contagious effect of smiling, which is the simplest gesture, and face detection technology as game strategy for passengers to enjoy. A combination of qualitative and quantitative research methods was used to gather information about the underground travel experience of the passengers, and determine what interventions might encourage social interaction during their commute.

Keywords:

social interaction, facial expression, face recognition, underground travel, mood enhancement

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Creative Commons Attribution-Noncommercial 4.0 License
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Jul 9th, 12:00 AM

Familiar Strangers: Enhancing Underground Travel Experience through Digital Screens

Facial expression is the most effective way which humans display their emotions. Such expressions play a significant role in social communication in humans because they transmit social signals about the mental and internal emotional state. This paper addresses an important issue of the underground travel in Istanbul; the lack of social interaction which is also a reflection of negative psychological impacts of metropolitan life on individuals. Underground travel is a daily routine of a remarkable number of people in Istanbul and it is an isolating experience for most. Moreover, people living in big cities are exposed to risk factors originating from the physical environment contributing to increased stress. The core aim is to enhance the user experience of commuters for a more enjoyable journey by using the contagious effect of smiling, which is the simplest gesture, and face detection technology as game strategy for passengers to enjoy. A combination of qualitative and quantitative research methods was used to gather information about the underground travel experience of the passengers, and determine what interventions might encourage social interaction during their commute.

 

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