Abstract
Increasingly, there is a shift toward bringing services that were originally provided in hospitals into the home. Healthcare designers have been supporting this movement by designing medical devices and home care services. However, there is a risk that such shifts simply medicalize the home and erode the valuable informal practices of care that already occur there. Using a research through design approach, we adopted a hospitality lens to understand the rituals of hosting at home and identify potential areas of hostility as mental health consultations enter the home in Norway. This research demonstrates the value of adopting a hospitality lens when designing healthcare at home and how mapping rituals can contribute to a reflexive practice for both healthcare designers and clinicians.
Keywords
healthcare design; hospitality; home care; reflexivity; mental health; hostility; remote care
DOI
https://doi.org/10.21606/drs.2024.457
Citation
Sintic, J., Vink, J., Skoge, M., and Lie Romm, K. (2024) Adopting a hospitality lens for designing mental healthcare at home, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.457
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Conference Track
Research Paper
Included in
Adopting a hospitality lens for designing mental healthcare at home
Increasingly, there is a shift toward bringing services that were originally provided in hospitals into the home. Healthcare designers have been supporting this movement by designing medical devices and home care services. However, there is a risk that such shifts simply medicalize the home and erode the valuable informal practices of care that already occur there. Using a research through design approach, we adopted a hospitality lens to understand the rituals of hosting at home and identify potential areas of hostility as mental health consultations enter the home in Norway. This research demonstrates the value of adopting a hospitality lens when designing healthcare at home and how mapping rituals can contribute to a reflexive practice for both healthcare designers and clinicians.