Abstract
This study explores the design challenges of connecting passive NFC wearables such as fobs, rings, and bracelets, to online services such as payment and access. Through field studies, co-design workshops, and auto-ethnographic design work, we investigate how physical action and online media could be coupled, allowing for more considerate onboarding experiences. Our main contribution is four de-sign concepts specific to this domain: using media to link experience to new concepts, supporting physical practice, giving feedback on physical success, and providing interactive function through physical form. In sum, the work highlights media content as a fundamental element in the design of passive tangibles, to support embodied understanding of the manipulations involved.
Keywords
onboarding; payment devices; tangible interaction; wearable technology;
DOI
https://doi.org/10.21606/drs.2024.786
Citation
Lindegren, A., Hendered, V., and Fernaeus, Y. (2024) Designing onboarding for wearable payment: Connecting passive tangibles to online service, in Gray, C., Hekkert, P., Forlano, L., Ciuccarelli, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.786
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Paper
Included in
Designing onboarding for wearable payment: Connecting passive tangibles to online service
This study explores the design challenges of connecting passive NFC wearables such as fobs, rings, and bracelets, to online services such as payment and access. Through field studies, co-design workshops, and auto-ethnographic design work, we investigate how physical action and online media could be coupled, allowing for more considerate onboarding experiences. Our main contribution is four de-sign concepts specific to this domain: using media to link experience to new concepts, supporting physical practice, giving feedback on physical success, and providing interactive function through physical form. In sum, the work highlights media content as a fundamental element in the design of passive tangibles, to support embodied understanding of the manipulations involved.