Abstract

This paper highlights the role of design and designers in the creation of visual artefacts as boundary objects to be used to facilitate social problem solving. Many problems in human service systems can only be solved by purposive action amongst the stakeholders of the system but each stakeholder has only a partial view of the system. Boundary objects that present a multi-stakeholder perspective can facilitate problem solving by creating representations of the system that are meaningful to all stakeholders. In this study we used sensemaking (often a textual practice) and visualisation to create a high complexity representational artefact to enable shared understandings of an occupational rehabilitation system.

Keywords:

visual sensemaking; social problem solving; complex multi-stakeholder service system; boundary objects

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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Jun 17th, 12:00 AM

Design and the Creation of Representational Artefacts for Interactive Social Problem Solving

This paper highlights the role of design and designers in the creation of visual artefacts as boundary objects to be used to facilitate social problem solving. Many problems in human service systems can only be solved by purposive action amongst the stakeholders of the system but each stakeholder has only a partial view of the system. Boundary objects that present a multi-stakeholder perspective can facilitate problem solving by creating representations of the system that are meaningful to all stakeholders. In this study we used sensemaking (often a textual practice) and visualisation to create a high complexity representational artefact to enable shared understandings of an occupational rehabilitation system.

 

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