Abstract
This paper explores the ongoing and nonlinear nature of everyday group conversations afforded by a mobile messaging app. Understanding such interactions can facilitate the awareness of different viewpoints and the emergence of group decisions on elucidating design problems. The exploration is done by analyzing stakeholders' group chat conversations through the lens of small stories, which acknowledges overlooked aspects of everyday communication. Communicative interactions are increasingly relevant to participatory processes of coordinating knowledge, needs, and goals among multiple stakeholders in designing. Meanwhile, communication in goal-oriented workshops and interviews aims for an effective sense-making process and compels the definition of problem and solution. Such an arrangement for communication could constrain the stakeholder's agency to redefine the design problem upon ideating alternative solutions. Therefore, this paper aims to scrutinize a less structured and mundane communication setting and its significance on stakeholder agency to iteratively reconceive the problem at hand.
Keywords
group chat affordance; conversation analysis; design problem; design as group decision-making
DOI
https://doi.org/10.21606/drs.2024.867
Citation
Yoohyun Lee, J. (2024) Significance of everyday group conversations in defin-ing design problems: Affordances of group chat room for discursivity in design process, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.867
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Significance of everyday group conversations in defin-ing design problems: Affordances of group chat room for discursivity in design process
This paper explores the ongoing and nonlinear nature of everyday group conversations afforded by a mobile messaging app. Understanding such interactions can facilitate the awareness of different viewpoints and the emergence of group decisions on elucidating design problems. The exploration is done by analyzing stakeholders' group chat conversations through the lens of small stories, which acknowledges overlooked aspects of everyday communication. Communicative interactions are increasingly relevant to participatory processes of coordinating knowledge, needs, and goals among multiple stakeholders in designing. Meanwhile, communication in goal-oriented workshops and interviews aims for an effective sense-making process and compels the definition of problem and solution. Such an arrangement for communication could constrain the stakeholder's agency to redefine the design problem upon ideating alternative solutions. Therefore, this paper aims to scrutinize a less structured and mundane communication setting and its significance on stakeholder agency to iteratively reconceive the problem at hand.