Abstract
This paper presents a conceptual framework for the application of a tool Citizen Report Card Plus (CRC+) for assessing the quality and effectiveness of public governance, importantly looking into Accountability, Transparency and Time bound public Service delivery. Tool demonstrates the use of this framework by applying it to the working of the “investigation fund” of Karnataka Police Department. Tool considers this a supply side intervention as it can work only when records and internal data of government are available and government agencies are receptive to the findings. The tool presented in this paper goes beyond the identification of the problems to be tackled and can strengthen the diagnostic process so that specific areas for reform can be pinpointed. This tool can be an aid to civil society organizations that partner governments in the reform process and also to governments that wish to initiate reform on their own. On the whole, an important lesson to be learnt from this exercise is that those who make policies and implement them seldom have a systemic view of the actions to be taken at the different levels so as to achieve the agreed upon policy goals.
Keywords
public policy, governance, service delivery
DOI
https://doi.org/10.21606/drs.2022.198
Citation
Kollapudi, P. (2022) Tool for assessing supply side governance: FMA & SET policy analysis approach, in Lockton, D., Lenzi, S., Hekkert, P., Oak, A., Sádaba, J., Lloyd, P. (eds.), DRS2022: Bilbao, 25 June - 3 July, Bilbao, Spain. https://doi.org/10.21606/drs.2022.198
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Paper
Included in
Tool for assessing supply side governance: FMA & SET policy analysis approach
This paper presents a conceptual framework for the application of a tool Citizen Report Card Plus (CRC+) for assessing the quality and effectiveness of public governance, importantly looking into Accountability, Transparency and Time bound public Service delivery. Tool demonstrates the use of this framework by applying it to the working of the “investigation fund” of Karnataka Police Department. Tool considers this a supply side intervention as it can work only when records and internal data of government are available and government agencies are receptive to the findings. The tool presented in this paper goes beyond the identification of the problems to be tackled and can strengthen the diagnostic process so that specific areas for reform can be pinpointed. This tool can be an aid to civil society organizations that partner governments in the reform process and also to governments that wish to initiate reform on their own. On the whole, an important lesson to be learnt from this exercise is that those who make policies and implement them seldom have a systemic view of the actions to be taken at the different levels so as to achieve the agreed upon policy goals.