Abstract
The pursuit of equity in access to healthcare services for people with visual impairments has been a persistent challenge attributed to comorbidities, as well as physical and attitudinal barriers. The incompatibility of guidelines and practices within health systems leads to complex interactions between users and services. Through this systematic literature review, we aimed to explore the potential of User-Centered Design to enhance user experiences for the visually impaired within health systems. We surveyed peer-reviewed journal papers published between 2013 and 2023 on Pubmed, Science Direct, Scopus, and Web of Science. We identified fourteen studies, primarily focusing on projects aimed at understanding the challenges faced by individuals with visual impairments to improve accessibility and usability. User involvement is a pivotal aspect of most projects. The studies clearly demonstrate the potential of User-Centered Design to provide better experiences for these users.
Keywords
user experience; user-centered design; visual impairment; healthcare services
DOI
https://doi.org/10.21606/drs.2024.671
Citation
Vicente Becker, L., de Souza Libânio, C., and Miletto Tonetto, L. (2024) Enhancing healthcare experiences for people with visual impairments: A systematic literature review on the benefits of user-centered design, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.671
Creative Commons License
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Conference Track
Research Paper
Included in
Enhancing healthcare experiences for people with visual impairments: A systematic literature review on the benefits of user-centered design
The pursuit of equity in access to healthcare services for people with visual impairments has been a persistent challenge attributed to comorbidities, as well as physical and attitudinal barriers. The incompatibility of guidelines and practices within health systems leads to complex interactions between users and services. Through this systematic literature review, we aimed to explore the potential of User-Centered Design to enhance user experiences for the visually impaired within health systems. We surveyed peer-reviewed journal papers published between 2013 and 2023 on Pubmed, Science Direct, Scopus, and Web of Science. We identified fourteen studies, primarily focusing on projects aimed at understanding the challenges faced by individuals with visual impairments to improve accessibility and usability. User involvement is a pivotal aspect of most projects. The studies clearly demonstrate the potential of User-Centered Design to provide better experiences for these users.