Abstract
This paper describes the findings of a participatory-design project focused on the use of modern, digital technologies to support people and their carers. In particular, to improve access to services, better co-ordinate services and to make support packages more resilient (more likely to reduce a crisis situation and more likely to last longer before needing changes). The design activities were: a focus group and three participatory design workshops, all with health and care professionals, and several interviews with unpaid carers. The work all took place in Moray, Scotland. The findings are presented as designed concepts and insights that should help health and care delivery, in particular, by supporting unpaid carers. The paper contributes four concepts alongside insights from the unpaid carers. The concepts are (at the time of writing) being developed for future use in the region and so the paper also describes the process of procuring simulated healthcare services in order to increase learning and improve the adoption of innovative service changes. Ultimately this work, the resulting commissioned innovative services and the long-lasting benefits in terms of service innovation should benefit Moray economically.
Keywords
Participatory design; Digital Health and Care; Innovation
DOI
https://doi.org/10.21606/iasdr.2023.358
Citation
Bradley, J., Joseph, S.L., Shore, L.,and Harkis, M.(2023) Participatory design of service innovation to support people and their carers in Moray, in De Sainz Molestina, D., Galluzzo, L., Rizzo, F., Spallazzo, D. (eds.), IASDR 2023: Life-Changing Design, 9-13 October, Milan, Italy. https://doi.org/10.21606/iasdr.2023.358
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Participatory design of service innovation to support people and their carers in Moray
This paper describes the findings of a participatory-design project focused on the use of modern, digital technologies to support people and their carers. In particular, to improve access to services, better co-ordinate services and to make support packages more resilient (more likely to reduce a crisis situation and more likely to last longer before needing changes). The design activities were: a focus group and three participatory design workshops, all with health and care professionals, and several interviews with unpaid carers. The work all took place in Moray, Scotland. The findings are presented as designed concepts and insights that should help health and care delivery, in particular, by supporting unpaid carers. The paper contributes four concepts alongside insights from the unpaid carers. The concepts are (at the time of writing) being developed for future use in the region and so the paper also describes the process of procuring simulated healthcare services in order to increase learning and improve the adoption of innovative service changes. Ultimately this work, the resulting commissioned innovative services and the long-lasting benefits in terms of service innovation should benefit Moray economically.