Abstract
Lacking user-related data in concept design, and not being experienced in the principles of user-centred design, design students find themselves having to predict or imagine user requirements when generating concepts. Computer mediated focus groups between dispersed participants and designers may be a cost effective way for designers to capture user requirements in distant markets. However, little is known about how the on-line focus groups compare to their face-to- face counterparts in terms of the elicitation of user requirements and design related discussion. This paper describes focus group techniques designed to achieve understanding, identification and categorization of user requirements in concept development.
Citation
Lee, L., and Woodcock, A. (2004) Deriving User Requirements From Face-To-Face and On-Line Focus Groups., in Redmond, J., Durling, D. and de Bono, A (eds.), Futureground - DRS International Conference 2004, 17-21 November, Melbourne, Australia. https://dl.designresearchsociety.org/drs-conference-papers/drs2004/researchpapers/144
Deriving User Requirements From Face-To-Face and On-Line Focus Groups.
Lacking user-related data in concept design, and not being experienced in the principles of user-centred design, design students find themselves having to predict or imagine user requirements when generating concepts. Computer mediated focus groups between dispersed participants and designers may be a cost effective way for designers to capture user requirements in distant markets. However, little is known about how the on-line focus groups compare to their face-to- face counterparts in terms of the elicitation of user requirements and design related discussion. This paper describes focus group techniques designed to achieve understanding, identification and categorization of user requirements in concept development.