Abstract

Design management systems have been developed and researched for traditional product and service industries. For interaction design little research has been performed on design management. The objective of this paper is to describe aspects of and provisions for industrial interaction design that influence approaches to design management within system and software development. We discuss whether there are specific conditions for design management of interaction design within the software and system development industries. The research is based on three short case studies from industrial software development. We identify some of these specific conditions; the difference between a usage and a product perspective, the design tools and practices, and the modularized and distributed processes. These issues point towards challenges facing design management within the software and system development context, as well as the need for interaction design to clarify its position as a strategic resource in software companies. The conclusions point towards the need for continued research on strategic possibilities and alternatives to organize and manage design work in software and system development.

Keywords

interaction design, design management, strategic design, industrial software development, user-centred design.

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Nov 1st, 12:00 AM

Interaction design and design management: Challenges for industrial interaction design in software and system development

Design management systems have been developed and researched for traditional product and service industries. For interaction design little research has been performed on design management. The objective of this paper is to describe aspects of and provisions for industrial interaction design that influence approaches to design management within system and software development. We discuss whether there are specific conditions for design management of interaction design within the software and system development industries. The research is based on three short case studies from industrial software development. We identify some of these specific conditions; the difference between a usage and a product perspective, the design tools and practices, and the modularized and distributed processes. These issues point towards challenges facing design management within the software and system development context, as well as the need for interaction design to clarify its position as a strategic resource in software companies. The conclusions point towards the need for continued research on strategic possibilities and alternatives to organize and manage design work in software and system development.

 

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