Abstract
In this paper, we discuss the value of including “out-of-norm”-users in the design- (research-) process for Human-Computer-Interaction (HCI). On the one hand we criticize the position that proposes majority-oriented design conclusions to be the guiding principle in usability-focused design approaches. On the other hand we are concerned with the active engagement process of disabled people and their carers as conscious actors for novel forms of HCI.
Keywords
normality, diversity, user, deaf, deaf-blind, interaction, disability
Citation
Bieling, T., Gollner, U., and Joost, G. (2012) What do you mean, user study? Translating Lorm, Norm and User Research, in Israsena, P., Tangsantikul, J. and Durling, D. (eds.), Research: Uncertainty Contradiction Value - DRS International Conference 2012, 1-4 July, Bangkok, Thailand. https://dl.designresearchsociety.org/drs-conference-papers/drs2012/researchpapers/9
What do you mean, user study? Translating Lorm, Norm and User Research
In this paper, we discuss the value of including “out-of-norm”-users in the design- (research-) process for Human-Computer-Interaction (HCI). On the one hand we criticize the position that proposes majority-oriented design conclusions to be the guiding principle in usability-focused design approaches. On the other hand we are concerned with the active engagement process of disabled people and their carers as conscious actors for novel forms of HCI.