Abstract
Design is about making our world a better place. Design education is a key factor in improving the quality of life and we have to teach our future designers to be better listeners, observers, storytellers and creators. A toolbox to help aspiring designers to seek insight through the aesthetic experience of others is essential to develop their empathic abilities and to learn how to think outside the box. However, it is surprising to realize that only a few design schools offer courses, let alone approaches, to engage in such methodology. This kind of toolbox was created in a pedagogical integration project conducted at the University of Montreal School of Industrial Design and was the result of five years of workshop teaching. Thus, this paper proposes a critical reflection on pedagogical challenges met in teaching empathic design practices. The observations collected in the workshops allowed three types of findings: the a prioris, the learning experience, and the limits of the creative integration of data. As a way to integrate research based-tools to support and defend design strategies, the approach presented in this paper allows the use of more refined methods to teach empathic design.
Keywords
Empathic design; workshop teaching; user experience; design insights; design thinking
Citation
Gagnon, C., and Côté, V. (2014) Learning from others: A five-year experience on teaching empathic design, in Lim, Y., Niedderer, K., Redström, J., Stolterman, E. and Valtonen, A. (eds.), Design's Big Debates - DRS International Conference 2014, 16-19 June, Umeå, Sweden. https://dl.designresearchsociety.org/drs-conference-papers/drs2014/researchpapers/2
Learning from others: A five-year experience on teaching empathic design
Design is about making our world a better place. Design education is a key factor in improving the quality of life and we have to teach our future designers to be better listeners, observers, storytellers and creators. A toolbox to help aspiring designers to seek insight through the aesthetic experience of others is essential to develop their empathic abilities and to learn how to think outside the box. However, it is surprising to realize that only a few design schools offer courses, let alone approaches, to engage in such methodology. This kind of toolbox was created in a pedagogical integration project conducted at the University of Montreal School of Industrial Design and was the result of five years of workshop teaching. Thus, this paper proposes a critical reflection on pedagogical challenges met in teaching empathic design practices. The observations collected in the workshops allowed three types of findings: the a prioris, the learning experience, and the limits of the creative integration of data. As a way to integrate research based-tools to support and defend design strategies, the approach presented in this paper allows the use of more refined methods to teach empathic design.