Abstract

This paper introduces a human-centered model of product impact, which involves all experiential and behavioral effects that can result from human-product interaction. It proposes two levels of impact: the ‘product interaction’ level and the ‘overall effect’ level. The product interaction level concerns the product experiences that result directly from the user-product interaction. The overall effect level concerns the behavioral and experiential effects on the user and other people, in which the product is not the center of attention anymore. On the first level, the user experience is conceptually divided in aesthetical experience, emotional experience and experience of meaning. The second level is divided in effects on behavior, experience, and attitude. The model is intended to accommodate to the developing research agenda of product experience, which is becoming increasingly concerned with the wider impact of products on people. A short case demonstrates how the model can be used to analyze products.

Keywords:

Product experience; Behavior; Aesthetics; Meaning; Emotion; Product interaction; Design Psychology

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Jun 16th, 12:00 AM

From Product to Effect Towards a human centered model of product impact

This paper introduces a human-centered model of product impact, which involves all experiential and behavioral effects that can result from human-product interaction. It proposes two levels of impact: the ‘product interaction’ level and the ‘overall effect’ level. The product interaction level concerns the product experiences that result directly from the user-product interaction. The overall effect level concerns the behavioral and experiential effects on the user and other people, in which the product is not the center of attention anymore. On the first level, the user experience is conceptually divided in aesthetical experience, emotional experience and experience of meaning. The second level is divided in effects on behavior, experience, and attitude. The model is intended to accommodate to the developing research agenda of product experience, which is becoming increasingly concerned with the wider impact of products on people. A short case demonstrates how the model can be used to analyze products.

 

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