Abstract

Design probes were developed to help collect user data before a co-design workshop, with the aim to create an effective dialogue between the users and the designers, and to help designers quickly build empathic understanding. The trial probes were developed and handed out to four users: a chef with poliomyelitis, a 74-year-old university lecturer, and two much younger ladies who had hearing impairments. Early feedback was received from the users and used to adapt the data collection methods for each user. The rich data collected from the diverse means proved effective in facilitating the subsequent co-design workshop. Based on the reflections of the study, suggestions were proposed for adapting data collection methods for different participants of the study.

Keywords:

Collecting user data; Probes; Empathic understanding; Co-design

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Jun 16th, 12:00 AM

Adapting Data Collection Methods for Different Participants of the User Study: to Improve the Empathic Understanding between Designers and Users

Design probes were developed to help collect user data before a co-design workshop, with the aim to create an effective dialogue between the users and the designers, and to help designers quickly build empathic understanding. The trial probes were developed and handed out to four users: a chef with poliomyelitis, a 74-year-old university lecturer, and two much younger ladies who had hearing impairments. Early feedback was received from the users and used to adapt the data collection methods for each user. The rich data collected from the diverse means proved effective in facilitating the subsequent co-design workshop. Based on the reflections of the study, suggestions were proposed for adapting data collection methods for different participants of the study.

 

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