Abstract
The world is increasingly faced with complex societal problems such as climate change, an ageing population, radicalising youth and chronic health problems. Public sector organisations have a key role in addressing these issues. It is widely acknowledged that tackling these problems requires new approaches and methods. Design, and in particular human-centred design, offers opportunities to develop these methods. In this paper I argue that a new type of human-centred innovation practice is necessary to adjust traditional user-centred design methods and tools to the public sector innovation context. This context involves different types of stakeholders with conflicting needs and aspirations, and requires a precise articulation of the value of human-centred design. I will propose a possible answer to these challenges through a case study relating to severe mental illness, in which we applied Dorst’s frame creation methodology, in combination with the NADI-model of Needs and Aspirations for Design and Innovation.
Keywords
public sector, human-centred design, design innovation, methods and tools
DOI
https://doi.org/10.21606/drs.2016.294
Citation
Van der Bijl-Brouwe, M. (2016) The Challenges of Human-Centred Design in a Public Sector Innovation Contex, in Lloyd, P. and Bohemia, E. (eds.), Future Focused Thinking - DRS International Conference 2016, 27 - 30 June, Brighton, United Kingdom. https://doi.org/10.21606/drs.2016.294
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
The Challenges of Human-Centred Design in a Public Sector Innovation Contex
The world is increasingly faced with complex societal problems such as climate change, an ageing population, radicalising youth and chronic health problems. Public sector organisations have a key role in addressing these issues. It is widely acknowledged that tackling these problems requires new approaches and methods. Design, and in particular human-centred design, offers opportunities to develop these methods. In this paper I argue that a new type of human-centred innovation practice is necessary to adjust traditional user-centred design methods and tools to the public sector innovation context. This context involves different types of stakeholders with conflicting needs and aspirations, and requires a precise articulation of the value of human-centred design. I will propose a possible answer to these challenges through a case study relating to severe mental illness, in which we applied Dorst’s frame creation methodology, in combination with the NADI-model of Needs and Aspirations for Design and Innovation.