Abstract

Service Design has developed, in the last two decades, to be an autonomous multi/interdisciplinary paradigm of a complex domain affecting Design Thinking. Product-Service Systems (PSS) is a representative model of designing through services related to existing products. Terms such as ‘servitising’ are used to declare that, for instance, inventing and adding services based around existing products will increase the value of any related intervention. This paper posits that Service Design should follow a Systems Thinking approach, without the presupposition of related products, allowing for these products to emerge as ‘by- products’ of the process. It is also claimed that, in order to positively utilise the inherent complexity of Service Design, thinking tools such as Systems Thinking are required to capture the design space. This should be a primary concern in such a human centred complex domain as Service Design. Design methodologies and approaches can then be used to continue with the design process

Keywords:

future folklore, codesign, storytelling, objects

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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Jun 17th, 12:00 AM

Product-Service Systems or Service Design ‘By- Products’? A Systems Thinking Approach

Service Design has developed, in the last two decades, to be an autonomous multi/interdisciplinary paradigm of a complex domain affecting Design Thinking. Product-Service Systems (PSS) is a representative model of designing through services related to existing products. Terms such as ‘servitising’ are used to declare that, for instance, inventing and adding services based around existing products will increase the value of any related intervention. This paper posits that Service Design should follow a Systems Thinking approach, without the presupposition of related products, allowing for these products to emerge as ‘by- products’ of the process. It is also claimed that, in order to positively utilise the inherent complexity of Service Design, thinking tools such as Systems Thinking are required to capture the design space. This should be a primary concern in such a human centred complex domain as Service Design. Design methodologies and approaches can then be used to continue with the design process

 

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