Abstract
The municipality of Eindhoven is exploring her new role in a transforming society, just as other local governments. This role requires (behavior) changes on personal, organizational and societal levels. In this paper we shed light on how reflection for civil servants can be stimulated and supported through design. We present our qualitative empirical study carried out in the municipality of Eindhoven, which resulted into the reflection tool called Tegelen. Herein, we introduce a novel approach to support reflection for both personal as organizational usage, within individual and group sessions. Evaluating the concept in context showed that reflection benefits from the combination of cognitive and creative elements integrated in a dynamic and structured approach. Moreover, we experienced that embedding academic insights accompanied with the design process itself can support designers working in non- design environments to create trust and engagement with stakeholders. Longitudinal usage and further research is needed to explore the potential of Tegelen to support to reflection and stimulate behavior change in the long run.
Keywords
reflection tool; behavior change, personal development; organisational development
DOI
https://doi.org/10.21606/drs.2018.589
Citation
Arslan, Y., MOLS, I., and Hummels, C. (2018) Tegelen: supporting individual and group reflection through a dynamic, structured and tangible tool, in Storni, C., Leahy, K., McMahon, M., Lloyd, P. and Bohemia, E. (eds.), Design as a catalyst for change - DRS International Conference 2018, 25-28 June, Limerick, Ireland. https://doi.org/10.21606/drs.2018.589
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Tegelen: supporting individual and group reflection through a dynamic, structured and tangible tool
The municipality of Eindhoven is exploring her new role in a transforming society, just as other local governments. This role requires (behavior) changes on personal, organizational and societal levels. In this paper we shed light on how reflection for civil servants can be stimulated and supported through design. We present our qualitative empirical study carried out in the municipality of Eindhoven, which resulted into the reflection tool called Tegelen. Herein, we introduce a novel approach to support reflection for both personal as organizational usage, within individual and group sessions. Evaluating the concept in context showed that reflection benefits from the combination of cognitive and creative elements integrated in a dynamic and structured approach. Moreover, we experienced that embedding academic insights accompanied with the design process itself can support designers working in non- design environments to create trust and engagement with stakeholders. Longitudinal usage and further research is needed to explore the potential of Tegelen to support to reflection and stimulate behavior change in the long run.