Abstract

The demand of a new generation of public services is leading to a systematic exploration of what design can do for public organizations. The article presents and discusses, with the help of 2 design projects conducted in the Municipality of Turin, a design based theoretical framework for organizational change by conducting long terms process of engagement and exposition of employees from public sector to design culture. The 2 cases show as the raise of innovation capacity in public sector based on the practice of service design projects must consider the necessity of coping with long-standing challenges, i.e. the innovation of public bodies; the peculiarities of organizational learning processes and of the absorptive capacity of the organizations; and the overall resistance to change in people and organizations instead of trying to circumvent them.

Keywords:

public sector innovation, co-creation, organizational culture, experiential learning, innovation capacity, design thinking

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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Aug 11th, 12:00 AM

Expanding innovation capacity in public sector by design projects

The demand of a new generation of public services is leading to a systematic exploration of what design can do for public organizations. The article presents and discusses, with the help of 2 design projects conducted in the Municipality of Turin, a design based theoretical framework for organizational change by conducting long terms process of engagement and exposition of employees from public sector to design culture. The 2 cases show as the raise of innovation capacity in public sector based on the practice of service design projects must consider the necessity of coping with long-standing challenges, i.e. the innovation of public bodies; the peculiarities of organizational learning processes and of the absorptive capacity of the organizations; and the overall resistance to change in people and organizations instead of trying to circumvent them.

 

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