Abstract
Maturity models are structures that help assess key performance metrics and provide guidelines for assessment and growth in various areas of an organization. In this paper we review some of the significant design maturity frameworks that are used by practitioners in design organizations. The field of design is ramifying with emerging forms of design practice and requires a need to study maturity models from the perspective of practitioners in design organizations. The pandemic has disrupted normal organizational operations forcing practitioners to discuss the need for maturity models in workplaces that follow the new normal. This necessitates a review of significant maturity models recommended by practitioners as effective models for design practices during the pandemic era for organizational operations. We catalogue the study insights into three categories of maturity models which are (1) design-oriented industry models (2) organizational design models and (3) user experience models.
Keywords
design maturity, design organizations, design practices
DOI
https://doi.org/10.21606/drs.2022.276
Citation
Giri, N., and Stolterman, E. (2022) An analysis of design maturity models used in design organizations, in Lockton, D., Lenzi, S., Hekkert, P., Oak, A., Sádaba, J., Lloyd, P. (eds.), DRS2022: Bilbao, 25 June - 3 July, Bilbao, Spain. https://doi.org/10.21606/drs.2022.276
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Paper
Included in
An analysis of design maturity models used in design organizations
Maturity models are structures that help assess key performance metrics and provide guidelines for assessment and growth in various areas of an organization. In this paper we review some of the significant design maturity frameworks that are used by practitioners in design organizations. The field of design is ramifying with emerging forms of design practice and requires a need to study maturity models from the perspective of practitioners in design organizations. The pandemic has disrupted normal organizational operations forcing practitioners to discuss the need for maturity models in workplaces that follow the new normal. This necessitates a review of significant maturity models recommended by practitioners as effective models for design practices during the pandemic era for organizational operations. We catalogue the study insights into three categories of maturity models which are (1) design-oriented industry models (2) organizational design models and (3) user experience models.