Abstract
This paper explores the lessons learned from the COVID-19 pandemic regarding organizational learning between communities and public bodies by reviewing current literature and research studies. Public institutions interacted with a number of different communities, demographics and cultures during the pandemic. What used to be considered inclusive approaches to engagement fell short of reaching those communities most exposed to the health risks associated with working in a pandemic. This working paper presents research into different thematic spaces that explore organizational learning between institutions and communities, and the role design might play in stimulating or inhibiting trans-formation in these relationships. Informed by two pilot studies, this paper presents ongoing research into the concepts and theories of organizational learning in the context of institution-community engagement. The paper concludes by identifying potential foci for further exploration and highlights possible future directions for design research and organizational practice that span interdisciplinary frameworks.
Keywords
social innovation; organizational learning; design knowledge; inter-organizational learning
DOI
https://doi.org/10.21606/drs.2024.627
Citation
Herfurth, L. (2024) Exploring the role of design for organizational learning in community interactions, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.627
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Paper
Included in
Exploring the role of design for organizational learning in community interactions
This paper explores the lessons learned from the COVID-19 pandemic regarding organizational learning between communities and public bodies by reviewing current literature and research studies. Public institutions interacted with a number of different communities, demographics and cultures during the pandemic. What used to be considered inclusive approaches to engagement fell short of reaching those communities most exposed to the health risks associated with working in a pandemic. This working paper presents research into different thematic spaces that explore organizational learning between institutions and communities, and the role design might play in stimulating or inhibiting trans-formation in these relationships. Informed by two pilot studies, this paper presents ongoing research into the concepts and theories of organizational learning in the context of institution-community engagement. The paper concludes by identifying potential foci for further exploration and highlights possible future directions for design research and organizational practice that span interdisciplinary frameworks.