Abstract
Extensive learning and comprehensive consideration of the dynamic connections between stakeholders are the keys to tapping into novel insights, especially in service design. However, due to their lack of professional experience, novice designers usually struggle with the complicated network of stakeholders which results in incomplete design solutions. We created the Stakeholder-Nexus, a knowledge graph-based heuristic teaching tool based on reliable service design examples, to address this problem. By conducting pre-post comparison experiments, we revealed that using the tool significantly increased the effectiveness of stakeholder learning and ideation of design solutions yielded heightened creativity with increased appeal and improved feasibility. Furthermore, we discuss the impact of stimulus distance on the tool's effectiveness and the range of reflecting effects for future stakeholder-related service design education.
Keywords
design education;service design;stakeholder;creativity
DOI
https://doi.org/10.21606/drs.2024.775
Citation
Liang, Z., Zhou, Z., Liang, C., Bai, Y., Shi, Y., Chen, Y., and Hu, Y. (2024) Unleashing creative ideation through stakeholder-related learning: The ripple effect with stakeholder-nexus tool, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.775
Creative Commons License
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Conference Track
Research Paper
Included in
Unleashing creative ideation through stakeholder-related learning: The ripple effect with stakeholder-nexus tool
Extensive learning and comprehensive consideration of the dynamic connections between stakeholders are the keys to tapping into novel insights, especially in service design. However, due to their lack of professional experience, novice designers usually struggle with the complicated network of stakeholders which results in incomplete design solutions. We created the Stakeholder-Nexus, a knowledge graph-based heuristic teaching tool based on reliable service design examples, to address this problem. By conducting pre-post comparison experiments, we revealed that using the tool significantly increased the effectiveness of stakeholder learning and ideation of design solutions yielded heightened creativity with increased appeal and improved feasibility. Furthermore, we discuss the impact of stimulus distance on the tool's effectiveness and the range of reflecting effects for future stakeholder-related service design education.