Abstract
Reflection is a core element of our everyday lives for higher self-insight and better well-being. Guided conversation is one of the methods that supports reflective thinking. The increasing abilities of conversational agent systems make them potential reflection partners for the future. Home is suitable for engaging in reflective conversations with conversational agents on daily experiences since it provides a private space. We explore the user expectations and design considerations for reflection with conversational agents through a mixed-method approach with design/HCI researchers. We first explored a psychology-based reflection approach with a diary study. Then, we designed a future-oriented methodology, adapted our findings into a scenario script for a VR experience, and used it in a workshop to gather insights on using domestic agents for reflection. This paper presents user insights and design suggestions for domestic conversational agents for reflection and reflections on using a VR prototype for future-oriented research.
Keywords
self-reflection; reflective conversation; conversational agents; virtual reality
DOI
https://doi.org/10.21606/drs.2024.841
Citation
Karaturhan, P., Ertuğrul, E., Arıkan, E., Kuşcu, K., and Evren Yantaç, A. (2024) Exploring the design opportunities for conversational agents as reflection partners in domestic environments, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.841
Creative Commons License
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Conference Track
Research Paper
Included in
Exploring the design opportunities for conversational agents as reflection partners in domestic environments
Reflection is a core element of our everyday lives for higher self-insight and better well-being. Guided conversation is one of the methods that supports reflective thinking. The increasing abilities of conversational agent systems make them potential reflection partners for the future. Home is suitable for engaging in reflective conversations with conversational agents on daily experiences since it provides a private space. We explore the user expectations and design considerations for reflection with conversational agents through a mixed-method approach with design/HCI researchers. We first explored a psychology-based reflection approach with a diary study. Then, we designed a future-oriented methodology, adapted our findings into a scenario script for a VR experience, and used it in a workshop to gather insights on using domestic agents for reflection. This paper presents user insights and design suggestions for domestic conversational agents for reflection and reflections on using a VR prototype for future-oriented research.