Using User Persona and Work Domain Analysis to Elicit Information for a Product-Service Digital Twin
Abstract
Product-Service Digital Twins are an emerging field about which little information is available. To overcome this deficit personas were utilized to elicit domain and user information requirements. As no user data exists for this domain, persona profiles were developed for the domain based on types of decision maker. Control task analysis was applied to the personas as a means of applying a people-centered approach to information gathering. A description is provided of how the control task analysis methodology is modified for use with the personas. Examples of the personas developed and the information gathered are given. This approach is shown to be an effective method for understanding human requirements for a Digital Twin.
Keywords
product-service digital twin; user persona; control task analysis; human-centered manufacturing
DOI
https://doi.org/10.21606/drs.2024.275
Citation
Palmer, C., Nassiuma, I., Mey Goh, Y., Hubbard, E., and Grant, R. (2024) Using User Persona and Work Domain Analysis to Elicit Information for a Product-Service Digital Twin, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.275
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Paper
Included in
Using User Persona and Work Domain Analysis to Elicit Information for a Product-Service Digital Twin
Product-Service Digital Twins are an emerging field about which little information is available. To overcome this deficit personas were utilized to elicit domain and user information requirements. As no user data exists for this domain, persona profiles were developed for the domain based on types of decision maker. Control task analysis was applied to the personas as a means of applying a people-centered approach to information gathering. A description is provided of how the control task analysis methodology is modified for use with the personas. Examples of the personas developed and the information gathered are given. This approach is shown to be an effective method for understanding human requirements for a Digital Twin.