Abstract
Contemporary smart product-service systems increasingly enable multiple users to interact with multiple touchpoints of the same system simultaneously. We looked deeper into the use practice of one such smart product-service system, children-owned wearables. Our data comes from a short-term auto-ethnography and a user review analysis of 9 children-owned wearables. Experiences designed for children assume they have limited agency, leading parents to switch roles between being the end and mediating users. As mediating users, parents become service providers for their children. These user dynamics can hinder children’s experience with wearables and their interaction with other wearable users. Our findings extend the theoretical understanding of human-centered design and service design by depicting the significance of multiple and shifting user roles and users as service providers during the use practice of children-owned wearables.
Keywords
wearables; smart product-service systems; service design; parental mediation theory
DOI
https://doi.org/10.21606/drs.2024.403
Citation
Oygur Ilhan, I., Chen, Y., and A. Epstein, D. (2024) Analyzing user experience with a smart product-service system: Children-owned wearables, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.403
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Paper
Included in
Analyzing user experience with a smart product-service system: Children-owned wearables
Contemporary smart product-service systems increasingly enable multiple users to interact with multiple touchpoints of the same system simultaneously. We looked deeper into the use practice of one such smart product-service system, children-owned wearables. Our data comes from a short-term auto-ethnography and a user review analysis of 9 children-owned wearables. Experiences designed for children assume they have limited agency, leading parents to switch roles between being the end and mediating users. As mediating users, parents become service providers for their children. These user dynamics can hinder children’s experience with wearables and their interaction with other wearable users. Our findings extend the theoretical understanding of human-centered design and service design by depicting the significance of multiple and shifting user roles and users as service providers during the use practice of children-owned wearables.