Abstract

While there has been a recent interest in trauma-informed design approaches, there is still a need for further research on its use in participatory design (PD). This paper discusses the methodology of a values-driven, trauma-informed PD project which explored how social care records could be redesigned to meet the needs and aspirations of young people (YP). Care-experienced people have often lived through traumatic experiences closely associated with their experiences of care, resulting in a lack of trust in social care professionals. While foregrounding the views of care-experienced people, this project also engaged with professionals, revealing systemic tensions which needed to be navigated through the approach. We discuss application of the trauma-informed methodology and tensions that arose. Our work demonstrates how trauma-informed values and methods can be used during participatory research where groups may have conflicting goals, and how this can enrich the design process.

Keywords

care; trauma; ethics; tension

Creative Commons License

Creative Commons Attribution-NonCommercial 4.0 International License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

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Jun 8th, 9:00 AM Jun 12th, 5:00 PM

“I didn’t choose to write my life”: Trauma-informed values in the design of social care records

While there has been a recent interest in trauma-informed design approaches, there is still a need for further research on its use in participatory design (PD). This paper discusses the methodology of a values-driven, trauma-informed PD project which explored how social care records could be redesigned to meet the needs and aspirations of young people (YP). Care-experienced people have often lived through traumatic experiences closely associated with their experiences of care, resulting in a lack of trust in social care professionals. While foregrounding the views of care-experienced people, this project also engaged with professionals, revealing systemic tensions which needed to be navigated through the approach. We discuss application of the trauma-informed methodology and tensions that arose. Our work demonstrates how trauma-informed values and methods can be used during participatory research where groups may have conflicting goals, and how this can enrich the design process.

 

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