Abstract

This paper examines experiential retail strategies in high-end fashion through two global flagships stores in East Asia: Lemaire Ebisu in Tokyo and Loewe Gaozhai Chengdu (Taikoo Li). Prior scholarship traced spatial storytelling in high-end flagships to connect brand identity with local environments, frameworks that render the narratology of ‘in-between’ as a design tool bridging localisation with customer experience remain underdeveloped. This study positions flagships as ‘in-between’ interfaces linking space, local culture, and brand to generate place-specific experiences. Through an exploratory qualitative approach comprising document analysis, store observation, and spatial-typological analysis, this research develops the ‘in-between’ as a conceptual framework that operationalises threshold conditions as narrative and design dimensions. The findings contribute by linking place-based spatial grammar to customer experience, enabling localised and shareable brand encounters.

Keywords

In-between; Brand localisation; Experiential retailing; Fashion flagship

Creative Commons License

Creative Commons Attribution-NonCommercial 4.0 International License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

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Measuring the ‘in-between’: From spatial grammar to brand re-contextualisation and localisation. A case study approach in east Asian fashion flagships

This paper examines experiential retail strategies in high-end fashion through two global flagships stores in East Asia: Lemaire Ebisu in Tokyo and Loewe Gaozhai Chengdu (Taikoo Li). Prior scholarship traced spatial storytelling in high-end flagships to connect brand identity with local environments, frameworks that render the narratology of ‘in-between’ as a design tool bridging localisation with customer experience remain underdeveloped. This study positions flagships as ‘in-between’ interfaces linking space, local culture, and brand to generate place-specific experiences. Through an exploratory qualitative approach comprising document analysis, store observation, and spatial-typological analysis, this research develops the ‘in-between’ as a conceptual framework that operationalises threshold conditions as narrative and design dimensions. The findings contribute by linking place-based spatial grammar to customer experience, enabling localised and shareable brand encounters.

 

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