Abstract
Abstract: As digital technology becomes an integral part of museum services and strategies, visitor experiences have evolved from physical to phygital experiences. Phygital emphasizes the fusion of digital and physical environments, constructing complex emotional scenarios that bridge those realms across different exhibition phases—from entry and immersion to extended experiences—thus distinguishing itself from traditional, object-led historical museums. This scoping review employs a hybrid deductive-inductive coding method to analyse 54 publications from databases including WOS, IEEE Xplore, Scopus, PubMed, and PsycInfo. It proposes a DES emotional experience framework for historical museums and identifies corresponding technological interventions and design directions. The study advocates for the creation of more inclusive, equitable, and enjoyable cultural experiences in future historical museums.
Keywords
Phygital Experience; Historical Museums; Emotional Experience; Human-centered Design
DOI
https://doi.org/10.21606/drs.2026.2064
Citation
Wang, L., Wu*, J., Zhang, Y., Ma, S., and Wang, Y. (2026) Designing for emotion: A scoping review of phygital emotional experience design in historical museums, in Simeone, L., Gray, C. M., Verhoeven, A., de Götzen, A., Bakırlıoğlu, Y., Zohar, H., Stead, M., and Buwert, P. (eds.), DRS2026: Edinburgh, 8–12 June, Edinburgh, United Kingdom. https://doi.org/10.21606/drs.2026.2064
Creative Commons License
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Included in
Designing for emotion: A scoping review of phygital emotional experience design in historical museums
Abstract: As digital technology becomes an integral part of museum services and strategies, visitor experiences have evolved from physical to phygital experiences. Phygital emphasizes the fusion of digital and physical environments, constructing complex emotional scenarios that bridge those realms across different exhibition phases—from entry and immersion to extended experiences—thus distinguishing itself from traditional, object-led historical museums. This scoping review employs a hybrid deductive-inductive coding method to analyse 54 publications from databases including WOS, IEEE Xplore, Scopus, PubMed, and PsycInfo. It proposes a DES emotional experience framework for historical museums and identifies corresponding technological interventions and design directions. The study advocates for the creation of more inclusive, equitable, and enjoyable cultural experiences in future historical museums.