Evaluating the Role of Narrative Perspective in Chatbot-Supported Academic Procrastination Reduction
Abstract
This study examined how different narrative perspectives in chatbot dialogues shape users’ identity perceptions and willingness to continue interaction. 86 participants interacted with a LINE BOT framed in first-, second-, or third-person voice during an 8-day academic task. Findings showed that the 1st- person perspective fostered more personalized identity projections—such as mentor, peer, or self— and encouraged longer engagement duration. The 3rd-person perspective, while emotionally distant, yielded the highest willingness to continue use, suggesting broader acceptability. In contrast, the 2nd- person voice evoked more authoritative perceptions and the lowest engagement willingness. These results highlight the importance of narrative framing in influencing emotional resonance and sustained user engagement.
Keywords
Academic procrastination; Chatbot; Narrative perspective
DOI
https://doi.org/10.21606/iasdr.2025.653
Citation
Cheng, P.(2025) Evaluating the Role of Narrative Perspective in Chatbot-Supported Academic Procrastination Reduction, in Chang, C.-Y., and Hsu, Y. (eds.), IASDR 2025: Design Next, 02-05 December, Taiwan. https://doi.org/10.21606/iasdr.2025.653
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Track 12 - Design Education
Evaluating the Role of Narrative Perspective in Chatbot-Supported Academic Procrastination Reduction
This study examined how different narrative perspectives in chatbot dialogues shape users’ identity perceptions and willingness to continue interaction. 86 participants interacted with a LINE BOT framed in first-, second-, or third-person voice during an 8-day academic task. Findings showed that the 1st- person perspective fostered more personalized identity projections—such as mentor, peer, or self— and encouraged longer engagement duration. The 3rd-person perspective, while emotionally distant, yielded the highest willingness to continue use, suggesting broader acceptability. In contrast, the 2nd- person voice evoked more authoritative perceptions and the lowest engagement willingness. These results highlight the importance of narrative framing in influencing emotional resonance and sustained user engagement.