Abstract
A VR “drugstore without display shelves” store was designed and tested with expert and non-expert users. First, expert and non-expert participants viewed a drugstore without display shelves with a VR google and tested a tablet-based OTC medicine vending system by having an experience of buying a cold medicine with the vending system. After that, they evaluated the impressions of the VR drug store by measuring “advanced”, “sophisticated”, “open-plan”, “calming”, “conspicuous”, “safe”, “reliable”, “understandable”, “efficient”, and “awkward”, in 5-point scales. Feedback was obtained from experts mainly from the perspective of store operations and from non-experts mainly from the perspective of user experience. Experts rated individual booths as preferable, possibly as a result of their emphasis on privacy and drug instruction. Future research will include surveys of professionals with different roles (e.g., pharmacists in dispensing pharmacies), verification in real spaces such as actual stores, and long- term studies to verify the effectiveness of improving literacy.
Keywords
Drugstore without Display Shelves; Virtual Reality; User Test; OTC Medicine Literacy
DOI
https://doi.org/10.21606/iasdr.2025.778
Citation
Koyama, S., Cai, T., Tang, G., Kim, D.,and Izumisawa, M.(2025) Simulation and Design Analysis of a "Shelf-less Drugstore" Using Virtual Reality with Expert and Non-Expert users, in Chang, C.-Y., and Hsu, Y. (eds.), IASDR 2025: Design Next, 02-05 December, Taiwan. https://doi.org/10.21606/iasdr.2025.778
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Track 9 - Healthcare Design
Simulation and Design Analysis of a "Shelf-less Drugstore" Using Virtual Reality with Expert and Non-Expert users
A VR “drugstore without display shelves” store was designed and tested with expert and non-expert users. First, expert and non-expert participants viewed a drugstore without display shelves with a VR google and tested a tablet-based OTC medicine vending system by having an experience of buying a cold medicine with the vending system. After that, they evaluated the impressions of the VR drug store by measuring “advanced”, “sophisticated”, “open-plan”, “calming”, “conspicuous”, “safe”, “reliable”, “understandable”, “efficient”, and “awkward”, in 5-point scales. Feedback was obtained from experts mainly from the perspective of store operations and from non-experts mainly from the perspective of user experience. Experts rated individual booths as preferable, possibly as a result of their emphasis on privacy and drug instruction. Future research will include surveys of professionals with different roles (e.g., pharmacists in dispensing pharmacies), verification in real spaces such as actual stores, and long- term studies to verify the effectiveness of improving literacy.