Abstract
This study centers on micro-scale renovations at three historically significant Taiwan Railways Administration (TRA) stations—Hsinchu, Chiayi, and Tainan. Employing a practice-based research framework and service design methodologies, the study addresses challenges in public transport spaces, including disorganized wayfinding and fragmented user experiences. Through on-site observation, journey mapping, modular prototyping, and institutional collaboration, a reversible, modular, and low-interference design strategy is proposed, implemented at key interaction points such as ticket counters, entrances, and food retail areas. The study identifies three guiding principles— subtractive design, integrated signage, and modular strategies—and successfully facilitated the update of TRA’s signage manual, extending impact to additional stations. This approach demonstrates a new operational model for design interventions in heritage architecture.
Keywords
Micro-scale spatial innovation; Service design; Public transportation environments
DOI
https://doi.org/10.21606/iasdr.2025.797
Citation
Chen, H., Chang, C., Ai, S.,and Chang, C.(2025) Micro-Innovations in Public Transport Spaces: The Spatial Practice of Service Design Implementation in Taiwan Railways Station, in Chang, C.-Y., and Hsu, Y. (eds.), IASDR 2025: Design Next, 02-05 December, Taiwan. https://doi.org/10.21606/iasdr.2025.797
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Track 7 - Service Design for Public Services and Policies
Micro-Innovations in Public Transport Spaces: The Spatial Practice of Service Design Implementation in Taiwan Railways Station
This study centers on micro-scale renovations at three historically significant Taiwan Railways Administration (TRA) stations—Hsinchu, Chiayi, and Tainan. Employing a practice-based research framework and service design methodologies, the study addresses challenges in public transport spaces, including disorganized wayfinding and fragmented user experiences. Through on-site observation, journey mapping, modular prototyping, and institutional collaboration, a reversible, modular, and low-interference design strategy is proposed, implemented at key interaction points such as ticket counters, entrances, and food retail areas. The study identifies three guiding principles— subtractive design, integrated signage, and modular strategies—and successfully facilitated the update of TRA’s signage manual, extending impact to additional stations. This approach demonstrates a new operational model for design interventions in heritage architecture.