Abstract
This study adopts a public service design perspective to address the lack of professional design involvement in Taiwan’s election system. Within the constraints of existing laws and administrative procedures, the research proposes feasible, immediately applicable optimization strategies. Through cross-sector collaboration with the Central Election Commission, the study focuses on key voter-facing elements—such as election bulletins, polling station signage, and voting booths—introducing standardized, templated, and modular designs to resolve systemic issues like visual clutter and operational inefficiency. Using methods including user journey analysis, institutional research, and prototype testing, the project combines SOP guidelines and digital tools to improve information clarity and on-site service delivery. Field evaluations show a 97% satisfaction rate among voters, candidates, and staff. The project was recognized with the A-WEB Best Practices and Innovative Programs Award, highlighting the design’s critical role in institutional innovation and enhancing democratic participation.
Keywords
Election Design; Public Service Innovation; User Experience; Modular Design
DOI
https://doi.org/10.21606/iasdr.2025.502
Citation
Lin, M., Huang, L., Lin, C., Chen, J., Fan, N., Ai, S.,and Chang, C.(2025) Innovating the Electoral Experience: A Public Service Design Study of Taiwan's Electoral System, in Chang, C.-Y., and Hsu, Y. (eds.), IASDR 2025: Design Next, 02-05 December, Taiwan. https://doi.org/10.21606/iasdr.2025.502
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Track 7 - Service Design for Public Services and Policies
Innovating the Electoral Experience: A Public Service Design Study of Taiwan's Electoral System
This study adopts a public service design perspective to address the lack of professional design involvement in Taiwan’s election system. Within the constraints of existing laws and administrative procedures, the research proposes feasible, immediately applicable optimization strategies. Through cross-sector collaboration with the Central Election Commission, the study focuses on key voter-facing elements—such as election bulletins, polling station signage, and voting booths—introducing standardized, templated, and modular designs to resolve systemic issues like visual clutter and operational inefficiency. Using methods including user journey analysis, institutional research, and prototype testing, the project combines SOP guidelines and digital tools to improve information clarity and on-site service delivery. Field evaluations show a 97% satisfaction rate among voters, candidates, and staff. The project was recognized with the A-WEB Best Practices and Innovative Programs Award, highlighting the design’s critical role in institutional innovation and enhancing democratic participation.