Abstract
One ongoing debate in service design concerns what can and/or should be designed when working with services. I argue that, as service design grows both academically and in practice, the material of service design is collectively created by individual contributions to service development and design research. This paper looks at such contributions by examining representations, or surrogates, that designers make and use to visualise and prototype services. These representations inform us about what is considered part of service as a design material, including service concepts, processes and systems.
Keywords
service design, surrogates, materials
DOI
https://doi.org/10.21606/nordes.2015.029
Citation
Blomkvist, J.(2015) Ways of seeing service: Surrogates for a design material, in Tham, M., Edeholt, H., Ávila, M. (eds.), Nordes 2015: Design ecologies, 7 - 10 June, Konstfack, Stockholm, Sweden. https://doi.org/10.21606/nordes.2015.029
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Exploratory papers
Included in
Ways of seeing service: Surrogates for a design material
One ongoing debate in service design concerns what can and/or should be designed when working with services. I argue that, as service design grows both academically and in practice, the material of service design is collectively created by individual contributions to service development and design research. This paper looks at such contributions by examining representations, or surrogates, that designers make and use to visualise and prototype services. These representations inform us about what is considered part of service as a design material, including service concepts, processes and systems.