Abstract
Chronic illnesses require comprehensive management of various resources to improve patients' overall health during their lifelong journey. As resources are dynamic and evolving concepts (Vargo & Lusch, 2008), the patient empowerment process could help identify and integrate resources that support patients' needs by reframing resources through co-creation and destruction of value. A patient empowerment process framework and one patient journey were created and used to identify the resources and to illustrate the key moments of resources integration during an exemplar patient experience. The resulting patient journey map with an integration of a patient empowerment process framework was used to reflect on the role of service design in identifying fundamental gaps in integrating resources and facilitating empowerment processes.
Keywords
Service design practices, Co-design, Value co-creation, Value Destruction, Patient empowerment, Becoming resources, Resource integration, Chronic care
DOI
https://doi.org/10.21606/nordes.2023.127
Citation
Erdonmez, S.(2023) Exploring the potential role of design to reframe the resources and their integration in the patient empowerment process: The example of a patient journey analysis in chronic care, in Holmlid, S., Rodrigues, V., Westin, C., Krogh, P. G., Mäkelä, M., Svanaes, D., Wikberg-Nilsson, Å (eds.), Nordes 2023: This Space Intentionally Left Blank, 12-14 June, Linköping University, Norrköping, Sweden. https://doi.org/10.21606/nordes.2023.127
Conference Track
exploratorypapers
Exploring the potential role of design to reframe the resources and their integration in the patient empowerment process: The example of a patient journey analysis in chronic care
Chronic illnesses require comprehensive management of various resources to improve patients' overall health during their lifelong journey. As resources are dynamic and evolving concepts (Vargo & Lusch, 2008), the patient empowerment process could help identify and integrate resources that support patients' needs by reframing resources through co-creation and destruction of value. A patient empowerment process framework and one patient journey were created and used to identify the resources and to illustrate the key moments of resources integration during an exemplar patient experience. The resulting patient journey map with an integration of a patient empowerment process framework was used to reflect on the role of service design in identifying fundamental gaps in integrating resources and facilitating empowerment processes.