Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services

Authors

• Thomas Wreiner, Department of Computer and Information Science, Linköping University, Linköping, Sweden
• Ingrid Mårtensson, Department of Computer and Information Science, Linköping University, Linköping, Sweden
• Olof Arnell, Department of Computer and Information Science, Linköping University, Linköping, Sweden
• Natalia Gonzalez, Department of Computer and Information Science, Linköping University, Linköping, Sweden
• Stefan Holmlid, Department of Computer and Information Science, Linköping University, Linköping, Sweden
• Fabian Segelström, Department of Computer and Information Science, Linköping University, Linköping, Sweden

Abstract

Service blueprints are usually included in listings of standard methods within service design. Still; little research has been conducted on service blueprints. The case study at hand explores how blueprints can be applied in a situation with three key actors; all with different motives and wishes. The case study is within the domain of car parking; a service which at a first glance may seem simple; but is rather complex when scrutinized. Three ways of blueprinting the situation are presented and discussed in the paper. Finally issues which arose from the blueprinting process are discussed in regard to implications for people creating blueprints.

DOI

https://doi.org/10.21606/servdes2009.6

Citation

Wreiner, T., Mårtensson, I., Arnell, O., Gonzalez, N., Holmlid, S.,and Segelström, F.(2009) Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services, in Clatworthy, S., Nisula, J.-V., & Holmlid, S. (eds.), ServDes 2009: DeThinking Service; ReThinking Design, 24-26 November, Oslo, Norway. https://doi.org/10.21606/servdes2009.6

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Conference Track

Research Papers