Deep inside friendly territory: Involving remote co-researchers to understand global users

Authors

J.F.F. Pries, Frank & Frens, The Netherland Frank & Frens, The Netherlands
A.G.C. van Boeijen, Delft University of Technology, Delft, The Netherlands
R. van der Lugt, Hogeschool Utrecht - HU, The Netherlands

Abstract

The aim in this case study is to explore how to do contextual research in a remote and global context; in which cultural issues play a major part. We executed and evaluated a design research project on a flight-cabin crew-rest area. In this paper a design research method is laid out to obtain information from global users about their experiences; used for design projects; by engaging non-professionals in the research. We found that this collaborative way of doing design research can be very effective; but requires involvement of co-researchers throughout the various research activities; beyond data collection only. In addition; the collected data identified many themes; but needed an additional step; in the shape of a contextmapping-session to reach in-depth information.

Keywords

Global design; co-research; remote research; culture; user research

DOI

https://doi.org/10.21606/servdes2012.20

Citation

Pries, J., van Boeijen, A.,and van der Lugt, R.(2012) Deep inside friendly territory: Involving remote co-researchers to understand global users, in Tossavainen, P. J., Harjula, M., & Holmlid, S. (eds.), ServDes 2012: Co-Creating Services, 8–10 February, Espoo, Finland. https://doi.org/10.21606/servdes2012.20

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Conference Track

Research Papers