Abstract
The social and psychological analysis of the Human-Computer-'Thing' (H-C-T) interaction that occurs within an IoT (Internet of Things) service or application environment encompasses emotional; empathical and interpersonal aspects. We propose a Living Lab approach to evaluate these; and introduce to this purpose a novel measurement framework; built on an ontological model and resulting into an appropriate taxonomy of indicators. An experiential platform is currently under development; whereby users are directly involved in co-creating; exploring and experimenting new ideas; concepts and technological artefacts related to IoT applications and services. Experimentation is under way within three European Living Labs; each composed of a physical place; an information architecture and a societal space (user community). Various usage scenarios are concurrently taken into account in three different domains; namely Logistics; Health/Wellbeing and Green services.
Keywords
IoT (Internet of Things); HCI; HCT (Human-Computer-#&8217;Thing#&8217;) Interaction; Living Lab Approach; Experiential Platform
DOI
https://doi.org/10.21606/servdes2012.5
Citation
Molinari, F.(2012) User Experience Analysis in Service Co-Creation: A Living Lab Approach, in Tossavainen, P. J., Harjula, M., & Holmlid, S. (eds.), ServDes 2012: Co-Creating Services, 8–10 February, Espoo, Finland. https://doi.org/10.21606/servdes2012.5
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
User Experience Analysis in Service Co-Creation: A Living Lab Approach
The social and psychological analysis of the Human-Computer-'Thing' (H-C-T) interaction that occurs within an IoT (Internet of Things) service or application environment encompasses emotional; empathical and interpersonal aspects. We propose a Living Lab approach to evaluate these; and introduce to this purpose a novel measurement framework; built on an ontological model and resulting into an appropriate taxonomy of indicators. An experiential platform is currently under development; whereby users are directly involved in co-creating; exploring and experimenting new ideas; concepts and technological artefacts related to IoT applications and services. Experimentation is under way within three European Living Labs; each composed of a physical place; an information architecture and a societal space (user community). Various usage scenarios are concurrently taken into account in three different domains; namely Logistics; Health/Wellbeing and Green services.