Service Design for Effective Servitization and New Service Implementation

Authors

• Giulia Calabretta, Delft University of Technology, Deft, The Netherlands
• Christine De Lille, Delft University of Technology, Deft, The Netherlands
• Caroline Beck, Delft University of Technology, Deft, The Netherlands
• Jurgen Tanghe, Delft University of Technology, Deft, The Netherlands

Abstract

In this paper we attempt to contribute to this research gap by proposing design professionals as enablers of the servitization transition, and the design approach to service innovation as a set of tools and practices that product-centric organizations can use for service innovation and effective implementation.

DOI

https://doi.org/10.21606/servdes2016.30

Citation

Calabretta, G., De Lille, C., Beck, C.,and Tanghe, J.(2016) Service Design for Effective Servitization and New Service Implementation, in Morelli, N., de Götzen, A., & Grani, F. (eds.), ServDes 2016: Service Design Geographies, 24–26 May, Copenhagen, Denmark. https://doi.org/10.21606/servdes2016.30

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Conference Track

Research Papers