Abstract
The service sector participation has become increasingly representative in the world economy. Thus, it becomes necessary to invest in research related to processes for the proper development of these services, starting from reference processes, represented by models. Its importance is emphasized even more in multidisciplinary areas, such as the Assistive Technology. To contribute in this sense, this paper has as a main objective to develop a framework for the services development process for People with Disabilities. The two main methodologies used were the exploratory research, for the literature review, and the theoretical and conceptual approach, to obtain the framework. The framework presented as a result was developed based on existing models, the elements of the Service- System, Assistive Technology-System and on the principles of Universal Design. From the framework, it is expected to obtain reference models for the services development process for People with Disabilities.
Keywords
Service Development Process, Assistive Technology, People with Disabilities, Universal Design
DOI
https://doi.org/10.21606/servdes2016.44
Citation
Santana, F., Lemos Júnior, L., Montanha Junior, I., Gomes Ferreira, M.,and Forcellini, F.(2016) A Service Development Process Framework for Services Including People with Disabilities, in Morelli, N., de Götzen, A., & Grani, F. (eds.), ServDes 2016: Service Design Geographies, 24–26 May, Copenhagen, Denmark. https://doi.org/10.21606/servdes2016.44
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
A Service Development Process Framework for Services Including People with Disabilities
The service sector participation has become increasingly representative in the world economy. Thus, it becomes necessary to invest in research related to processes for the proper development of these services, starting from reference processes, represented by models. Its importance is emphasized even more in multidisciplinary areas, such as the Assistive Technology. To contribute in this sense, this paper has as a main objective to develop a framework for the services development process for People with Disabilities. The two main methodologies used were the exploratory research, for the literature review, and the theoretical and conceptual approach, to obtain the framework. The framework presented as a result was developed based on existing models, the elements of the Service- System, Assistive Technology-System and on the principles of Universal Design. From the framework, it is expected to obtain reference models for the services development process for People with Disabilities.