Abstract
Last few years, we have witnessed of an increased value of stakeholder participation on service design. In spite of the attention to the participation on design, we have only a limited common ground what participation means. Participants, definition, process, purpose and expectation of participation are varied from practice to practice, and consequently suggested best methods were different. However we call them all as participation and not explicitly articulated its meanings in a relative scale. Seeing varied participation metamorphoses as an indispensable contribution for a further advancement of service design community, this paper introduces one way of identifying participation with a conceptual diagram. Our diagram is to provide a springboard for constructive discussion among service design researchers, practitioners as well as participants themselves, by identifying and clarifying characteristics of participation in four styles with five aspects.
Keywords
participation, participants, service design, conceptual diagram.
DOI
https://doi.org/10.21606/servdes2016.9
Citation
Yasuoka-Jensen, M.,and Kamihira, T.(2016) How Participation Is Practiced? – Extension of Participatory Design Model, in Morelli, N., de Götzen, A., & Grani, F. (eds.), ServDes 2016: Service Design Geographies, 24–26 May, Copenhagen, Denmark. https://doi.org/10.21606/servdes2016.9
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
How Participation Is Practiced? – Extension of Participatory Design Model
Last few years, we have witnessed of an increased value of stakeholder participation on service design. In spite of the attention to the participation on design, we have only a limited common ground what participation means. Participants, definition, process, purpose and expectation of participation are varied from practice to practice, and consequently suggested best methods were different. However we call them all as participation and not explicitly articulated its meanings in a relative scale. Seeing varied participation metamorphoses as an indispensable contribution for a further advancement of service design community, this paper introduces one way of identifying participation with a conceptual diagram. Our diagram is to provide a springboard for constructive discussion among service design researchers, practitioners as well as participants themselves, by identifying and clarifying characteristics of participation in four styles with five aspects.