Abstract
Human-centred design gains ever more traction within the Australian public sector.
But what of the application of design thinking in driving citizen engagement in public sector consultation? Which techniques add the most value?
In a behind-the-scenes look at a design-led public consultation, we (Splendid Studio) evaluate our choice of techniques and review project challenges.
Keywords
human-centred design, service design, public consultation, design thinking.
DOI
https://doi.org/10.21606/servdes2020.12
Citation
Blake, P.,and Dema, L.(2021) Can design thinking techniques drive citizen engagement in public sector consultation?, in Akama, Y., Fennessy, L., Harrington, S., & Farago, A. (eds.), ServDes 2020: Tensions, Paradoxes and Plurality, 2–5 February 2021, Melbourne, Australia. https://doi.org/10.21606/servdes2020.12
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Can design thinking techniques drive citizen engagement in public sector consultation?
Human-centred design gains ever more traction within the Australian public sector.
But what of the application of design thinking in driving citizen engagement in public sector consultation? Which techniques add the most value?
In a behind-the-scenes look at a design-led public consultation, we (Splendid Studio) evaluate our choice of techniques and review project challenges.