Abstract
Distributed Ledgers or Blockchain-based systems have the potential to provide enablers for the development of future services. By combining deep encryption, tamper-proof transparency and secure personal data to a wide variety of services, there are great opportunities for the development of new services.
In developing new service experiences that capitalise on the potential benefits of Blockchain, there are a number of key challenges. These include:
- Emerging opportunities for services provided by blockchain
- Blockchain as an Identity Enabler
- Public perceptions and confusion about blockchain
- Issues of privacy, mistrust of data storage and possible leakage
- Design methodologies for services to guide users through new blockchain automated and frictionless experiences
This short practice-based paper presents a case study and reflects on the learnings and experience of designing services utilising blockchain technology for digital identity. The paper identifies issues and problems and provides a comprehensive review of the benefits to establish a framework for designing services around distributed ledger blockchain based services.
Keywords
blockchain; distributed ledger; service design; framework; service enablers; emerging design practice
DOI
https://doi.org/10.21606/servdes2020.21
Citation
Grinyer, C.(2021) Designing blockchain based services, in Akama, Y., Fennessy, L., Harrington, S., & Farago, A. (eds.), ServDes 2020: Tensions, Paradoxes and Plurality, 2–5 February 2021, Melbourne, Australia. https://doi.org/10.21606/servdes2020.21
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Designing blockchain based services
Distributed Ledgers or Blockchain-based systems have the potential to provide enablers for the development of future services. By combining deep encryption, tamper-proof transparency and secure personal data to a wide variety of services, there are great opportunities for the development of new services.
In developing new service experiences that capitalise on the potential benefits of Blockchain, there are a number of key challenges. These include:
- Emerging opportunities for services provided by blockchain
- Blockchain as an Identity Enabler
- Public perceptions and confusion about blockchain
- Issues of privacy, mistrust of data storage and possible leakage
- Design methodologies for services to guide users through new blockchain automated and frictionless experiences
This short practice-based paper presents a case study and reflects on the learnings and experience of designing services utilising blockchain technology for digital identity. The paper identifies issues and problems and provides a comprehensive review of the benefits to establish a framework for designing services around distributed ledger blockchain based services.