Abstract
‘eRecovery’ is a suite of software providing an adjunct to clinical support for clients with a substance addiction to help manage relapse behaviour. As part of working on the design and implementation of a 24-month trial of eRecovery, we have created a practical, situated model of the uptake and use of the client facing mobile application software. The model supports organising, visualising and communicating the adoption, appropriation and on-going routine use of the technology. Factors at each stage in the model provide positive and negative tensions that determine whether and how a client progresses from one stage to the next.
Keywords
service design, technology uptake, appropriation, mobile, alcohol and other drugs, justice
DOI
https://doi.org/10.21606/servdes2020.79
Citation
Murphy, J., Densley, F.,and Ross, S.(2021) Understanding uptake to support mobile service design - towards a practical model to assess the uptake of a mobile application supporting clients with drug and alcohol addiction, in Akama, Y., Fennessy, L., Harrington, S., & Farago, A. (eds.), ServDes 2020: Tensions, Paradoxes and Plurality, 2–5 February 2021, Melbourne, Australia. https://doi.org/10.21606/servdes2020.79
Creative Commons License
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Conference Track
Research Papers
Understanding uptake to support mobile service design - towards a practical model to assess the uptake of a mobile application supporting clients with drug and alcohol addiction
‘eRecovery’ is a suite of software providing an adjunct to clinical support for clients with a substance addiction to help manage relapse behaviour. As part of working on the design and implementation of a 24-month trial of eRecovery, we have created a practical, situated model of the uptake and use of the client facing mobile application software. The model supports organising, visualising and communicating the adoption, appropriation and on-going routine use of the technology. Factors at each stage in the model provide positive and negative tensions that determine whether and how a client progresses from one stage to the next.