Abstract
Einola et al. (as cited in Kohtamäki, Rabetino, & Einola, 2018, p. 186) pointed out that “the tensions that manufacturers face when transitioning from manufacturing products toward the provision of customized integrated solutions are often paradoxical in nature,” which could be taken as the cultural and corporate challenges of adopting a servitization business strategy (Baines et al., 2009; Viet et al., 2013). As an emerging design field, service design offers a holistic, human-centered, co-creative approach to developing new services (Costa et al., 2018), which has the potential to be embodied in the process of servitization. This short paper tries to build a general framework: The Application of Service Design for Servitization (ASDS) Framework, in which 3 levels of service design applications in the servitization transition for a company are proposed, and corresponding roles of service design are discussed. The goal of this framework is to guide and categorize research related to service design being utilized in the process of servitization, and transfer the Service- Dominate logic (S-D Logic) inside the organization.
Keywords
service design, servitization, service dominant logic
DOI
https://doi.org/10.21606/servdes2020.8
Citation
Lu, P.(2021) An application framework of service design for servitization, in Akama, Y., Fennessy, L., Harrington, S., & Farago, A. (eds.), ServDes 2020: Tensions, Paradoxes and Plurality, 2–5 February 2021, Melbourne, Australia. https://doi.org/10.21606/servdes2020.8
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
An application framework of service design for servitization
Einola et al. (as cited in Kohtamäki, Rabetino, & Einola, 2018, p. 186) pointed out that “the tensions that manufacturers face when transitioning from manufacturing products toward the provision of customized integrated solutions are often paradoxical in nature,” which could be taken as the cultural and corporate challenges of adopting a servitization business strategy (Baines et al., 2009; Viet et al., 2013). As an emerging design field, service design offers a holistic, human-centered, co-creative approach to developing new services (Costa et al., 2018), which has the potential to be embodied in the process of servitization. This short paper tries to build a general framework: The Application of Service Design for Servitization (ASDS) Framework, in which 3 levels of service design applications in the servitization transition for a company are proposed, and corresponding roles of service design are discussed. The goal of this framework is to guide and categorize research related to service design being utilized in the process of servitization, and transfer the Service- Dominate logic (S-D Logic) inside the organization.