Abstract
This research examines digital inequality and how it affects both access to online services and community integration, utilizing a collaborative design approach conducted within the Milan metropolitan area. The investigation engaged experts, youth, and senior citizens through an inclusive methodology designed to create digital assistance programs via an interdisciplinary framework. The model integrates training, facilitation, and technical assistance to reduce inequalities in technology use. Anchored in a distributed ecosystem, the initiative blends physical and digital spaces to ensure equitable access. Findings emphasize the key role of human interaction and local collaboration in overcoming digital barriers.
Keywords
Digital Divide, Co-Design, Digital Welfare, Social Inclusion
DOI
https://doi.org/10.21606/servdes2025.120
Citation
Galluzzo, L., Mastrantoni, C.,and Spialtini, M.(2025) Towards Inclusive Digital Welfare: A Multi-Layered Co-Design Approach, in Mahamuni, R., Onkar, P. (eds.), ServDes 2025: Empowering Diversity, Nurturing Lasting Impact, 6–10 October, Hyderabad, India. https://doi.org/10.21606/servdes2025.120
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Towards Inclusive Digital Welfare: A Multi-Layered Co-Design Approach
This research examines digital inequality and how it affects both access to online services and community integration, utilizing a collaborative design approach conducted within the Milan metropolitan area. The investigation engaged experts, youth, and senior citizens through an inclusive methodology designed to create digital assistance programs via an interdisciplinary framework. The model integrates training, facilitation, and technical assistance to reduce inequalities in technology use. Anchored in a distributed ecosystem, the initiative blends physical and digital spaces to ensure equitable access. Findings emphasize the key role of human interaction and local collaboration in overcoming digital barriers.