Abstract
Fuel delivery is a major disruptor since on-demand services' emergence results in creative ideas across several sectors. Conventional fuel stations have difficulties like safety issues, long lines, and fuel adulteration. This paper investigates how smart fueling solutions integrating mobile platforms, safety protocols, and user centered design can address consumer pain points while aligning with broader mobility and sustainability trends. Drawing on surveys, interviews, market analysis, and competitor benchmarking, the study proposes FuelX, a conceptual service model combining verified fuel quality, emergency refueling, GPS-enabled delivery, and user-friendly digital interfaces. Through extensive research of industry trends, user personas, technological integration, and safety precautions, this paper offers a scalable and successful business model for fuel distribution services.
Keywords
service design, fuel delivery application, service design methodology, on- demand
DOI
https://doi.org/10.21606/servdes2025.133
Citation
Kanade, A.,and Jadhav, S.(2025) Smart Fuelling: The Intersection of Technology, Safety, and Consumer Convenience in Fuel Delivery, in Mahamuni, R., Onkar, P. (eds.), ServDes 2025: Empowering Diversity, Nurturing Lasting Impact, 6–10 October, Hyderabad, India. https://doi.org/10.21606/servdes2025.133
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Smart Fuelling: The Intersection of Technology, Safety, and Consumer Convenience in Fuel Delivery
Fuel delivery is a major disruptor since on-demand services' emergence results in creative ideas across several sectors. Conventional fuel stations have difficulties like safety issues, long lines, and fuel adulteration. This paper investigates how smart fueling solutions integrating mobile platforms, safety protocols, and user centered design can address consumer pain points while aligning with broader mobility and sustainability trends. Drawing on surveys, interviews, market analysis, and competitor benchmarking, the study proposes FuelX, a conceptual service model combining verified fuel quality, emergency refueling, GPS-enabled delivery, and user-friendly digital interfaces. Through extensive research of industry trends, user personas, technological integration, and safety precautions, this paper offers a scalable and successful business model for fuel distribution services.