Abstract
Rapid advancements in digital technologies profoundly influence lifestyles, norms, cultures, and society through digital services. To address concerns regarding their negative impacts, service ecosystem design offers a promising approach for managing and adapting institutional arrangements (i.e., rules, norms, and cultures) necessary for such services. However, few studies have examined socially responsible design principles and practices in digital service ecosystems. To bridge this gap, this study introduces the concept of responsible digital service ecosystem design (REDSED). By integrating the responsible innovation approach, it presents a conceptual framework for the REDSED process for managing institutional arrangements. The proposed concept and framework support the sustainable development of digital service ecosystems while mitigating social and ethical risks.
Keywords
service ecosystem design, institutional arrangement, responsible innovation, digital technology
DOI
https://doi.org/10.21606/servdes2025.36
Citation
Watanabe, K.(2025) Responsible Digital Service Ecosystem Design: Concept and Framework, in Mahamuni, R., Onkar, P. (eds.), ServDes 2025: Empowering Diversity, Nurturing Lasting Impact, 6–10 October, Hyderabad, India. https://doi.org/10.21606/servdes2025.36
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Responsible Digital Service Ecosystem Design: Concept and Framework
Rapid advancements in digital technologies profoundly influence lifestyles, norms, cultures, and society through digital services. To address concerns regarding their negative impacts, service ecosystem design offers a promising approach for managing and adapting institutional arrangements (i.e., rules, norms, and cultures) necessary for such services. However, few studies have examined socially responsible design principles and practices in digital service ecosystems. To bridge this gap, this study introduces the concept of responsible digital service ecosystem design (REDSED). By integrating the responsible innovation approach, it presents a conceptual framework for the REDSED process for managing institutional arrangements. The proposed concept and framework support the sustainable development of digital service ecosystems while mitigating social and ethical risks.