Start Date
6-10-2025 9:00 AM
End Date
8-10-2025 7:00 PM
Description
As the contradiction between people's demand for multi-level, refined public services and the limited-service supply becomes increasingly prominent, how to achieve precise matching between service supply and demand, namely "supply-demand coupling", has become a key problem in enhancing the quality of public services. This paper combines coupling theory with classic service design tools to innovate a supply-demand coupling toolkit. To verify the effectiveness of this toolkit in public service design, a design practice of elderly health service in Shanghai was conducted. The research proves that this toolkit, by identifying and explicating the supply-demand relationship in the service system, helps designers identify and solve coupling problems in the public service system, thereby better enhancing the quality of public services.
Citation
Tang, C., Li, W.,and Hu, F.(2025) How Can Public Service Design Adapt to "Supply-Demand Coupling"? A Case Study of Elderly Health Service in Shanghai.. https://dl.designresearchsociety.org/servdes/servdes2025/researchpapers/51
How Can Public Service Design Adapt to "Supply-Demand Coupling"? A Case Study of Elderly Health Service in Shanghai
As the contradiction between people's demand for multi-level, refined public services and the limited-service supply becomes increasingly prominent, how to achieve precise matching between service supply and demand, namely "supply-demand coupling", has become a key problem in enhancing the quality of public services. This paper combines coupling theory with classic service design tools to innovate a supply-demand coupling toolkit. To verify the effectiveness of this toolkit in public service design, a design practice of elderly health service in Shanghai was conducted. The research proves that this toolkit, by identifying and explicating the supply-demand relationship in the service system, helps designers identify and solve coupling problems in the public service system, thereby better enhancing the quality of public services.