Abstract
The social issue of stray dogs in Taiwan has been increasingly severe. Despite the substantial annual investments in funding and resources by the government, little progress has been made in resolving this problem. The difficulty stems from the dynamic complexity of the issues among stakeholders in the service system. The research problem is: How can complex social problems be analyzed through stakeholders? The research method is a case study of the "Stray Dog Population Management," and system dynamics is employed to demonstrate the complex problems. The research objectives are: (1) to construct a service ecosystem using the data of a case study; (2) to employ system dynamics methods to analyze the interactions among stakeholders; and (3) to reflect on how service designers resolved conflicts among stakeholders. Based on practical cases, this study provides a new perspective for analyzing the complexity of social issues.
Keywords
Public Service, Systems Thinking, Complexity, Stakeholder, Service Design
DOI
https://doi.org/10.21606/iasdr.2023.772
Citation
Chou, M.,and Tang, H.(2023) The value and impact of stakeholder networks in exploring the complexity of government public services: A case study of Stray Dog Population Management, in De Sainz Molestina, D., Galluzzo, L., Rizzo, F., Spallazzo, D. (eds.), IASDR 2023: Life-Changing Design, 9-13 October, Milan, Italy. https://doi.org/10.21606/iasdr.2023.772
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Conference Track
shortpapers
Included in
The value and impact of stakeholder networks in exploring the complexity of government public services: A case study of Stray Dog Population Management
The social issue of stray dogs in Taiwan has been increasingly severe. Despite the substantial annual investments in funding and resources by the government, little progress has been made in resolving this problem. The difficulty stems from the dynamic complexity of the issues among stakeholders in the service system. The research problem is: How can complex social problems be analyzed through stakeholders? The research method is a case study of the "Stray Dog Population Management," and system dynamics is employed to demonstrate the complex problems. The research objectives are: (1) to construct a service ecosystem using the data of a case study; (2) to employ system dynamics methods to analyze the interactions among stakeholders; and (3) to reflect on how service designers resolved conflicts among stakeholders. Based on practical cases, this study provides a new perspective for analyzing the complexity of social issues.