Abstract

This study employs holistic service design thinking to analyze and optimize the existing services of a public animal shelter and improves adoption experiences at the animal shelter using co-creation workshops. The proposed service design will provide adopters with proper assistance while reducing the burden on staff members. The finding of this study including three aspects: first, this study presents critical aspects when optimizing services in public adoption agencies through the case. Second, in service cases with complex stakeholders, co-creation workshops help effectively combine the needs and perspectives of all parties. Finally, service design testing integrated with stakeholders’ opinions helped enhance the recognition of the design concept and the probability of implementation. The findings can help increase the efficiency of communication between animal shelters and the public and further enhance the shelter’s reputation and adoption rate. Furthermore, it will increase our understanding of service design.

Keywords

service design; co-creation; public animal shelter; adoption process

Creative Commons License

Creative Commons Attribution-NonCommercial 4.0 International License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Share

COinS
 
Aug 11th, 12:00 AM

Optimizing the Adoption Process in Public Animal Shelters through Service Design Thinking

This study employs holistic service design thinking to analyze and optimize the existing services of a public animal shelter and improves adoption experiences at the animal shelter using co-creation workshops. The proposed service design will provide adopters with proper assistance while reducing the burden on staff members. The finding of this study including three aspects: first, this study presents critical aspects when optimizing services in public adoption agencies through the case. Second, in service cases with complex stakeholders, co-creation workshops help effectively combine the needs and perspectives of all parties. Finally, service design testing integrated with stakeholders’ opinions helped enhance the recognition of the design concept and the probability of implementation. The findings can help increase the efficiency of communication between animal shelters and the public and further enhance the shelter’s reputation and adoption rate. Furthermore, it will increase our understanding of service design.

 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.