Abstract

This study employs holistic service design thinking to analyze and optimize the existing services of a public animal shelter and improves adoption experiences at the animal shelter using co-creation workshops. The proposed service design will provide adopters with proper assistance while reducing the burden on staff members. The finding of this study including three aspects: first, this study presents critical aspects when optimizing services in public adoption agencies through the case. Second, in service cases with complex stakeholders, co-creation workshops help effectively combine the needs and perspectives of all parties. Finally, service design testing integrated with stakeholders’ opinions helped enhance the recognition of the design concept and the probability of implementation. The findings can help increase the efficiency of communication between animal shelters and the public and further enhance the shelter’s reputation and adoption rate. Furthermore, it will increase our understanding of service design.

Keywords:

service design; co-creation; public animal shelter; adoption process

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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Aug 11th, 12:00 AM

Optimizing the Adoption Process in Public Animal Shelters through Service Design Thinking

This study employs holistic service design thinking to analyze and optimize the existing services of a public animal shelter and improves adoption experiences at the animal shelter using co-creation workshops. The proposed service design will provide adopters with proper assistance while reducing the burden on staff members. The finding of this study including three aspects: first, this study presents critical aspects when optimizing services in public adoption agencies through the case. Second, in service cases with complex stakeholders, co-creation workshops help effectively combine the needs and perspectives of all parties. Finally, service design testing integrated with stakeholders’ opinions helped enhance the recognition of the design concept and the probability of implementation. The findings can help increase the efficiency of communication between animal shelters and the public and further enhance the shelter’s reputation and adoption rate. Furthermore, it will increase our understanding of service design.

 

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